Timeless Elegance & Co made all candles to order. Please allow up to three to five business working days for processing time and a 7 to 14 day business day for delivery (longer shipping time may occur during festive seasons, public holidays etc.) 

Issues & Damages:

• All packaging are precious and made with love, care and due diligence. Upon receiving of your goods, please ensure your order is inspected and conduct us immediately if the item/s is defective, damages and/or the incorrect item received for the appropriate course of action to be taken for assessment and rectification if required. 
• Timeless Elegance & Co are not responsible for any packages that are stolen, lost or returned. 

We appreciate your business and support in which we are always open for you to contact us with any questions or queries at info@timelesseleganceco.com